Fit Process

At On The Run, we pride ourselves in a thorough, straight forward approach to shoe fitting. With every new client we go through a step by step process to ensure you, the runner, have the best shoes for your foot and gait type.

Step 1: We watch you walk barefoot on a line. This is to determine whether you are neutral, supinate or over-pronate as you walk. During this step, we also determine how high or low your arches are.

Step 2: Sizing. We size BOTH feet to ensure proper sizing to the larger foot. Generally, most people that have never been sized for running shoes before will find they’ve been wearing a size too small and will go up at least half a size in running shoes. Why size up, you ask? Simple. When you run (any distance over 2-3 miles) your foot begins to swell and you actually slide forward in the shoe slightly. If the shoe is too short, or fitted tightly, you will start to notice blisters forming on the ends of your toes, black toenails and in extreme cases your toenails will begin to fall off.

Step 3: Now that we’ve narrowed down your foot type and size we’ll pull one version of the appropriate shoe from every brand available. Through process of elimination you, the runner, will narrow it down pair by pair until you find the shoes that feel “just right”.

Step 4: Found the shoe you love? Stick with it! Chances are you’ll be able to use the same style of shoe for a while without having to switch to something different. As the saying goes, “if it ain’t broke– don’t fix it!”


  1. Simone  - January 4, 2024 - 10:25 pm

    Hello! Do you have to make an appointment or can you just walk in?

  2. Lorie Hutto  - January 7, 2024 - 5:01 pm

    Do you only fit runners? I’m completely flat-footed & having difficult time finding shoes to workout in. My ankles & knees hurt afterwards.

  3. Mary Slazer  - January 13, 2024 - 11:13 pm

    Hello, I just received my order of a pair of Outroad 2 women’s size 9.5 from and am unsure if I need a half size up. Can I come in and try on a pair if you have this shoe in a 10? I have always worn 9.5 in Altra but my toes do feel a bit more cramped in this slimmer shoe. (I need the slim fit for the rest of my foot though…🙄).

  4. OnTheRunCL  - January 17, 2024 - 4:53 pm

    Yes you can come in and we can size you to make sure you are in the correct size, but if the shoe in question is a trail shoe it may fit differently than a road shoe.

  5. OnTheRunCL  - January 17, 2024 - 4:55 pm

    yes we can fit you regardless of whether your running or exercising in the gym.

  6. OnTheRunCL  - January 17, 2024 - 4:55 pm

    Walk in, no appointment necessary.

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